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Outbound On: {{functions.getOutboundPhoneDisplay(model.selectedOutboundPhone)}}
You are in {{model.currentActivity.Name}} mode
{{model.activeCall.enteredDigits}}
| 1 | 2 ABC | 3 DEF |
| 4 GHI | 5 JKL | 6 MNO |
| 7 PQRS | 8 TUV | 9 WXYZ |
| * | 0 + | # |
{{functions.getCustomerCallDisplayText()}}
{{functions.getElapsedTime(model.timeWrappers.activeCall)}}
On Hold: {{functions.getElapsedTime(model.timeWrappers.activeCallOnHold)}}
Monitoring
Offer {{model.activeCall.info.OfferId}}
You are monitoring this live call and no one is able to hear you.
Call Time: {{functions.getElapsedTimeSince(functions.getConferenceStartTime())}}.
Monitoring: {{functions.getElapsedTimeSince(functions.getSupervisorParticipant().StartDate)}}
{{participant.Contact}}
|
Connected {{functions.getElapsedTimeSince(participant.StartDate)}} On Hold {{functions.getElapsedTimeSince(participant.HoldStartDate)}} Dialing... Disconnected |
Warm
Blind
transfer
Target: {{functions.getActiveTransfer().Target}}
|
{{participant.Contact}}
|
Connected {{functions.getElapsedTimeSince(participant.StartDate)}} On Hold {{functions.getElapsedTimeSince(participant.HoldStartDate)}} Dialing... Disconnected |
Warm Transfer
{{functions.getWarmTransferTargetDisplayText(model.activeCall.warmTransferTarget)}}
|
Disconnected Dialing... {{functions.getElapsedTimeSince(functions.getTransferTargetParticipant().StartDate)}} Talking to |
{{functions.getCustomerCallDisplayText()}}
|
{{functions.getElapsedTimeSince(functions.getCustomerParticipant().HoldStartDate)}}
On Hold
{{functions.getElapsedTimeSince(functions.getCustomerParticipant().StartDate)}}
Connected
|
{{model.actionDescription}}
Audio Devices
Loading voicemails...
New Voicemails
No voicemails
{{voicemail.CustomerLabel}}
{{voicemail.VoicemailDate}} {{voicemail.VoicemailTime}}
Issue With:
Describe the issue you had with last call:
What troubleshooting steps have you made?
...
Favorites
Agents
No workers found
{{worker.FriendlyName}}
{{favorite.Name}}
Incoming Call
{{functions.getAcceptIncomingCallDisabledReason()}}
Settings
Voicemails
Sign Out
Exit App
{{model.currentActivity.Name}}
({{functions.getElapsedTime(model.timeWrappers.statusTime, true)}})
Lunch
Mgmt
Tasks
Training
Away
Available
Getting Recent Ralls...
No Recent Calls
Recent Calls
Searching...
No Offers Found
{{model.searchResults.length}} Offer{{model.searchResults.length==1?'':'s'}}
{{searchResult.EntityId}}
{{searchResult.Name}}
({{contact.Label}})
{{contact.Phone}}
{{contact.Phone}}
(Anonymous)
{{searchResult.CallEndTimeAgo}}